Privacy Policy

Welcome to KaloKalo.io ("we," "us," "our"). We are committed to protecting the privacy and security of our users' ("you," "your") personal data. This Privacy Policy outlines how we collect, use, store, and share your personal information in compliance with applicable data protection regulations.

1. Types of Personal Data We Collect

We may collect and process the following categories of personal data:

• Identification Data: Name, date of birth, gender, username, password, and government-issued identification numbers (e.g., passport or ID number).
• Contact Data: Email address, phone number, residential address, and postal address.
• Financial Data: Bank account details, credit/debit card information, payment transaction history, and winnings.
• Usage Data: Information about how you use our website or app, including your IP address, browser type, device information, pages visited, and the time and date of your visit.
• Marketing and Communications Data: Your preferences for receiving marketing information from us and your communication preferences.
• Verification Data: Any documents or information we require to verify your identity, prevent fraud, or comply with legal obligations (e.g., proof of address, source of funds).

2. How We Use Your Personal Data

We process your personal data for the following purposes:

• Account Registration and Management: To create and manage your account, verify your identity, and provide customer support.
• Legal and Regulatory Compliance: To comply with our legal obligations, such as anti-money laundering (AML) regulations, responsible gambling requirements, and fraud prevention.
• Processing Transactions: To process deposits, withdrawals, and other financial transactions.
• Personalization and Marketing: To provide personalized offers, promotions, and targeted advertisements based on your preferences (with your consent, where required).
• Service Improvement: To analyze usage patterns and improve our services, website, and app functionality.
• Communication: To send service updates, policy changes, and other relevant information.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a Contract: To provide you with our services and fulfill our contractual obligations.
• Legal Obligation: To comply with applicable laws, regulations, and legal processes.
• Legitimate Interests: To operate, manage, and improve our business, prevent fraud, and ensure the security of our services.
• Consent: Where you have given consent for specific processing activities, such as marketing communications. You may withdraw your consent at any time.

4. Data Sharing and Disclosure

We may share your personal data with the following third parties:

• Service Providers: Third-party vendors who provide services on our behalf, such as payment processors, KYC (Know Your Customer) verification providers, marketing agencies, and IT service providers.
• Regulatory Authorities: Government agencies, law enforcement bodies, or other third parties as required by law, regulation, or legal process.
• Business Partners: Companies we partner with for joint promotions or co-branded services (with your consent, where required).
• Professional Advisors: Lawyers, auditors, and consultants who assist us in legal, regulatory, and business matters.

5. International Data Transfers

Your personal data may be transferred to and processed in other countries that may have different data protection laws. When such transfers occur, we ensure appropriate safeguards are in place to protect your data, in accordance with applicable laws.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary based on the type of data and applicable legal obligations.

7. Your Rights

You have the following rights concerning your personal data:

• Right to Access: Request access to your personal data and obtain a copy of the information we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: Request restriction of processing your personal data under specific conditions.
• Right to Data Portability: Request the transfer of your personal data to another data controller.
• Right to Object: Object to the processing of your personal data for direct marketing or based on legitimate interests.
• Right to Withdraw Consent: Withdraw your consent to processing your personal data at any time.
• Right to Lodge a Complaint: Lodge a complaint with your local data protection authority if you believe that your privacy rights have been violated.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For more information about how we use cookies and how you can manage your cookie preferences, please see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you by email or through a notice on our website before the changes take effect.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at: CustomerSupport@kalokalo.io